Refund & Returns Policy

Return & Refund Policy

This Refund & Return Policy applies to all purchases made through the Malladia website.

If you have questions about returns or refunds, please contact us:

U.S. customers have the right to cancel their purchase and return the product within 30 days of delivery, with or without a reason.

Notify Us: Email support@malladia.com with your order number and the reason for return.
Get Approved: We’ll respond with detailed return instructions and, if applicable, a prepaid shipping label.

Items must be returned in unused, undamaged condition with original packaging and tags.
Include the return authorization form (sent upon approval).
Use the prepaid label (if provided), or follow our shipping instructions.

Change of Mind: Items must be unused and returned in original packaging within 30 days.
Defective Items: Contact us immediately. We’ll cover return shipping and offer a refund or replacement.
Damaged Goods: Report within 48 hours with supporting photos.
Incorrect Items: Contact us and we’ll arrange a return and send the correct product.
Non-Delivery: If an order doesn’t arrive, we’ll investigate and issue a replacement or refund.
Order Cancellation: Orders can be cancelled before shipment. Once shipped, our standard return policy applies.

Returns must be shipped back within 14 days of approval.
Once received, returns are inspected within 7 business days.
Approved refunds are issued to the original payment method within 7 business days of inspection.

All approved returns must be sent to:
502 W 7th St, Ste 100, Erie, PA 16502, United States

This policy does not affect your statutory rights under applicable laws.

For further assistance, please contact us at support@malladia.com.