Shipping policy
Shipping Policy
We currently ship to addresses within the United States. This policy outlines our shipping timeframes, costs, and procedures for tracking and delivery.
Shipping Range
- Countries: We ship within the United States only. We do not ship to P.O. boxes, military bases, or diplomatic addresses at this time.
- Future Expansion: Shipping to other regions is under consideration.
Shipping Costs
- Standard Shipping: Free shipping on all U.S. orders.
- No Hidden Fees: All costs are clearly displayed at checkout.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
- Cut-off Time: Orders placed after 5:00 PM CST will be processed the next business day.
- Weekend Orders: Orders placed over the weekend are processed on Monday.
Estimated Delivery Time
- Transit Time: 5–7 business days for most locations.
- Total Delivery Time: Including processing, expect 6–9 business days to receive your order.
- Note: Delivery times may vary due to external factors such as weather or carrier delays.
Shipping Methods
- Carriers: We typically ship via DHL and FedEx. Alternative carriers may be used as needed.
- Insurance: All shipments are insured. Contact us if your package is lost or damaged in transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging wherever possible.
Order Tracking
- Tracking Details: After your order ships, you’ll receive an email with tracking information and a link to your carrier.
- Track Online: Use our tracking portal here: Track Your Order.
- Need Help? Contact our support team at support@malladia.com or visit our Contact Page.
Missing Items
- Reporting Issues: If an item is missing, contact us within 7 days of delivery at support@malladia.com.
- Resolution: We’ll investigate and resolve the issue quickly, either by reshipping or issuing a refund.